---
title: "Collection notice for AI intake and triage tools (APP 5), with short in-chat version"
url: "https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools/ai-intake-collection-notice"
type: "precedent"
site: "AI Law Framework"
id: "a43-ai-intake-collection-notice"
area_id: "A43"
kind: "notice"
ai_level: "yellow"
version: 1
law_stated_as_at: "2026-10-17"
---

# Collection notice for AI intake and triage tools (APP 5), with short in-chat version

> APP 5 collection notice for an AI chatbot or online intake form, covering what is collected, why, who processes it (including offshore AI providers), how enquiries are triaged, and whether any decision is automated.

Canonical page: https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools/ai-intake-collection-notice  
Law stated as at: 2026-10-17

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

- Kind: Notice. A formal notice to serve or publish.
- Practice area: [Client-facing & access-to-justice AI tools](https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools.md)
- Jurisdictions: Australia
- AI level: Yellow. AI can help in set ways. A lawyer checks specific points before use.
- Law stated as at: 2026-10-17
- Status: Maintained. Checked on 2026-10-17 against the 5 authorities it cites, for Australia.

## When to use it

Show the short version in the chat window before any personal information is collected, linked to the full version. Use with the privacy policy, which from 10 December 2026 must describe significant automated decisions (APP 1.7 to 1.9).

## How AI may be used

AI can draft the notice from the tool's data-flow map and vendor terms, but a lawyer or privacy officer must confirm each statement against the actual configuration and contracts.

**AI may:**

- Draft the notice from a data-flow diagram and the vendor's data processing terms.
- Check the draft against each APP 5.2 matter and list any gap.
- Produce a plain-language short version within a set word limit.

**AI must not:**

- Must not state data locations, retention periods or sub-processors that have not been confirmed.
- Must not describe triage as "human" if any decision is made solely by the tool.
- Must not be used to collect real user data during drafting.

**The lawyer checks:**

- Every APP 5.2 matter is covered or consciously omitted as not reasonable in the circumstances.
- The automated triage description matches the tool's actual logic and the privacy policy.
- Overseas recipients and countries are listed if practicable.

## Authorities

- [Privacy Act 1988 (Cth) Sch 1 APP 5.1 and 5.2 (notification of collection)](https://www.legislation.gov.au/C2004A03712/latest/text)
- [Privacy Act 1988 (Cth) Sch 1 APPs 1, 3, 6, 8 and 11](https://www.legislation.gov.au/C2004A03712/latest/text)
- [Privacy and Other Legislation Amendment Act 2024 (Cth) (inserting APP 1.7 to 1.9; commencing 10 December 2026)](https://www.legislation.gov.au/C2024A00128/asmade)
- [OAIC, Australian Privacy Principles guidelines, chapter 1 (APP 1.7 to 1.9 transparency obligation)](https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines/chapter-1-app-1-open-and-transparent-management-of-personal-information)
- [Legal Profession Uniform Law Australian Solicitors' Conduct Rules 2015 r 9 (confidentiality)](https://legislation.nsw.gov.au/view/html/inforce/current/sl-2015-0244#rule.9)

## Official form

[Official form](https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines/chapter-1-app-1-open-and-transparent-management-of-personal-information)

## Full text and drafting notes

The full text and the drafting notes are not part of this public page. Signed-in firm accounts can read them at https://ailawframework.com/precedents/client-facing-and-access-to-justice-ai-tools/ai-intake-collection-notice and through the signed-in MCP connector https://ailawframework.com/mcp/firm.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*