---
title: "Respond to a request to correct personal information"
url: "https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts/respond-to-a-request-to-correct-personal-information"
type: "task"
site: "AI Law Framework"
id: "A24-SF20261022-21"
practice_area: "Technology, Media & Telecommunications / IT Contracts"
tier: "yellow"
lawyer_review: "required"
last_reviewed: "2026-10-22"
---

# Respond to a request to correct personal information

> From the request, list the information said to be wrong, what the person says is correct, and the date received. Note any other entity the file shows was given the old information.…

Canonical page: https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts/respond-to-a-request-to-correct-personal-information  
Last reviewed: 2026-10-22

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Technology, Media & Telecommunications / IT Contracts](https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts.md) |
| Human involvement | Yellow: Lawyer and AI draft together |
| How AI is used | From the request, list the information said to be wrong, what the person says is correct, and the date received. Note any other entity the file shows was given the old information. Leave the correction, any refusal, and any statement blank. The tool does not amend the record. |
| What the lawyer must review | OAIC Chapter 13 says an APP entity must take reasonable steps to correct personal information it holds so that, having regard to the purpose for which it is held, it is accurate, up-to-date, complete, relevant and not misleading. That applies on the entity's own initiative where it is satisfied the information is incorrect, and when the individual requests it. An opinion is not inaccurate only because the person disagrees with it, if it is presented as an opinion, records the view held, and is an informed assessment. If correction is refused, the individual may ask for a statement to be associated with the information, in a way that users will see. An agency must respond within 30 calendar days, starting the day after the request. An organisation must respond within a reasonable period, and as a general guide that should not exceed 30 calendar days. The response is the correction, or notice of the refusal. No charge may be imposed for the correction, including for making the request. A refusal notice is in writing and includes the reasons and the complaint mechanisms, and should tell the person they may ask for a statement to be associated. If the person asks, reasonable steps are taken to tell another APP entity that previously received the information, unless that is impracticable or unlawful. The lawyer writes any refusal notice. |
| Written for / versions | 1 jurisdiction versions below |

## Checking plan

**Line-by-line review**

Review the complete output at the level of each line; check facts, meaning and omissions.

- What the AI does: From the request, list the information said to be wrong, what the person says is correct, and the date received. Note any other entity the file shows was given the old information. Leave the correction, any refusal, and any statement blank. The tool does not amend the record.
- What the lawyer does: OAIC Chapter 13 says an APP entity must take reasonable steps to correct personal information it holds so that, having regard to the purpose for which it is held, it is accurate, up-to-date, complete, relevant and not misleading. That applies on the entity's own initiative where it is satisfied the information is incorrect, and when the individual requests it. An opinion is not inaccurate only because the person disagrees with it, if it is presented as an opinion, records the view held, and is an informed assessment. If correction is refused, the individual may ask for a statement to be associated with the information, in a way that users will see. An agency must respond within 30 calendar days, starting the day after the request. An organisation must respond within a reasonable period, and as a general guide that should not exceed 30 calendar days. The response is the correction, or notice of the refusal. No charge may be imposed for the correction, including for making the request. A refusal notice is in writing and includes the reasons and the complaint mechanisms, and should tell the person they may ask for a statement to be associated. If the person asks, reasonable steps are taken to tell another APP entity that previously received the information, unless that is impracticable or unlawful. The lawyer writes any refusal notice.
- Who reviews: Responsible lawyer with competence in the matter
- Basis: Practical workflow informed by the linked primary sources; the traffic light and working checks are editorial guidance, not a court classification.
- Why: The level reflects what the work is, the consequence of an error, and how much of the output the lawyer must independently re-derive.

## Checks the lawyer makes

1. Decide first whether the information is inaccurate, out of date, incomplete, irrelevant or misleading for the purpose it is held.
2. A disagreement with an opinion is not itself an inaccuracy, on the test the chapter states.
3. Do not charge. Diary 30 calendar days as the agency period, or as the general guide for an organisation.
4. If correction is refused and the person asks, associate their statement, and consider notice to another entity that was given the old information. The lawyer writes the refusal.

## Notes

- These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.

## Sources

- [OAIC: Chapter 13, APP 13 Correction of personal information](https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines/chapter-13-app-13-correction-of-personal-information) (checked 2026-10-22)

## Jurisdiction versions

| Jurisdiction | Level |
| --- | --- |
| [United States](https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts/respond-to-a-request-to-correct-personal-information/united-states.md) | Yellow |

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*