---
title: "Extract uptime, credits and support response times from a service-level schedule"
url: "https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts/extract-uptime-credits-and-support-response-times-from-the-sla-schedule/united-states"
type: "task_jurisdiction_version"
site: "AI Law Framework"
id: "A24-A20260923-1-US"
practice_area: "Technology, Media & Telecommunications / IT Contracts"
tier: "green"
lawyer_review: "required"
jurisdictions: ["US"]
last_reviewed: "2026-10-22"
---

# Extract uptime, credits and support response times from a service-level schedule

> Copy the uptime figure, credit remedy, measurement window and support response times from the schedule into a fixed table, each cell tied to the clause the lawyer can open.

Canonical page: https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts/extract-uptime-credits-and-support-response-times-from-the-sla-schedule/united-states  
Last reviewed: 2026-10-22

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Technology, Media & Telecommunications / IT Contracts](https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts.md) |
| Human involvement | Green: AI drafts, lawyer checks |
| How AI is used | Copy the uptime figure, credit remedy, measurement window and support response times from the schedule into a fixed table, each cell tied to the clause the lawyer can open. |
| What the lawyer must review | The schedule is a contract term. Model Rule 1.1 requires the knowledge, skill, thoroughness and preparation reasonably necessary for the representation, and Formal Opinion 512 requires independent review of generated output in proportion to the task. The lawyer checks the table against the signed schedule before it is used. Nothing in the table is a notice to the vendor. |
| Written for | United States |
| Applies to | [Extract uptime, credits and support response times from the SLA schedule](https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts/extract-uptime-credits-and-support-response-times-from-the-sla-schedule.md) |

## Checking plan

- What the AI does: Copy the uptime figure, credit remedy, measurement window and support response times from the schedule into a fixed table, each cell tied to the clause the lawyer can open.
- Basis: Checked against the linked sources on 22 October 2026. Confirm the current instrument before reliance.

## Notes

- Do not put the customer’s security exhibits or personal data into a public tool. Rule 1.6 covers information relating to the representation.
- A credit remedy is not a statutory penalty. The contract, not a regulator, sets it unless a separate statute applies.

## Sources

- [ABA Formal Opinion 512, Generative Artificial Intelligence Tools (29 July 2024)](https://www.americanbar.org/content/dam/aba/administrative/professional_responsibility/ethics-opinions/aba-formal-opinion-512.pdf) (checked 2026-10-22)
- [ABA Model Rule 1.1, Competence](https://www.americanbar.org/groups/professional_responsibility/publications/model_rules_of_professional_conduct/rule_1_1_competence/) (checked 2026-10-22)
- [ABA Model Rule 1.6, Confidentiality of Information](https://www.americanbar.org/groups/professional_responsibility/publications/model_rules_of_professional_conduct/rule_1_6_confidentiality_of_information/) (checked 2026-10-22)

## Forms and precedents for this task

| Form or precedent | Kind | AI level | Summary |
| --- | --- | --- | --- |
| [Service level schedule with service credits (SaaS, managed or hosted services)](https://ailawframework.com/precedents/technology-media-and-telecommunications-it-contracts/service-level-schedule-with-service-credits.md) | Clause | Yellow | A service level schedule for a technology services contract: availability and support response targets, measurement and exclusions, service credits and caps, chronic failure rights, reporting, and… |
| [SaaS subscription agreement](https://ailawframework.com/precedents/technology-media-and-telecommunications-it-contracts/us-saas-subscription.md) | Agreement | Yellow | Short subscription for hosted software. It gives a right to access during the term, keeps customer data with the customer, and points personal information to the CCPA addendum.… |

Signed-in accounts can read the full text of each one.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*