---
title: "Extract uptime, credits and support response times from the SLA schedule"
url: "https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts/extract-uptime-credits-and-support-response-times-from-the-sla-schedule"
type: "task"
site: "AI Law Framework"
id: "A24-A20260923-1"
practice_area: "Technology, Media & Telecommunications / IT Contracts"
tier: "green"
lawyer_review: "required"
last_reviewed: "2026-10-22"
---

# Extract uptime, credits and support response times from the SLA schedule

> Turn the SLA schedule into a table of metrics, measurement windows, exclusions and service credits with clause references.

Canonical page: https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts/extract-uptime-credits-and-support-response-times-from-the-sla-schedule  
Last reviewed: 2026-10-22

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Technology, Media & Telecommunications / IT Contracts](https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts.md) |
| Human involvement | Green: AI drafts, lawyer checks |
| How AI is used | Turn the SLA schedule into a table of metrics, measurement windows, exclusions and service credits with clause references. |
| What the lawyer must review | Check the exclusions and the credit formula against the schedule Do not rely on a 99.9% headline if the vendor controls measurement |
| Written for / versions | 1 jurisdiction versions below |

## Checking plan

Check the exclusions and the credit formula against the schedule. A 99.9% headline is not the contract if measurement is vendor-controlled.

- What the AI does: Turn the SLA schedule into a table of metrics, measurement windows, exclusions and service credits with clause references.
- What the lawyer does: Set the scope, verify the evidence, resolve exceptions and approve the final output for its intended use.
- Basis: Suggested checking approach based on the task guidance. Complete the assessment for the actual tool, information and jurisdiction.

## Checks the lawyer makes

1. Confirm the output against the client’s instructions and the complete relevant source material, including omissions or contradictions.
2. Verify every relied-on citation, figure and name against the source document.
3. The responsible lawyer approves the exact version before use.

## Sources

- [Harvey: The In-House Guide to AI for General Counsel, 23 June 2026](https://www.harvey.ai/blog/ai-for-general-counsel) (checked 2026-09-23)

## Forms and precedents for this task

| Form or precedent | Kind | AI level | Summary |
| --- | --- | --- | --- |
| [Service level schedule with service credits (SaaS, managed or hosted services)](https://ailawframework.com/precedents/technology-media-and-telecommunications-it-contracts/service-level-schedule-with-service-credits.md) | Clause | Yellow | A service level schedule for a technology services contract: availability and support response targets, measurement and exclusions, service credits and caps, chronic failure rights, reporting, and… |
| [SaaS subscription agreement](https://ailawframework.com/precedents/technology-media-and-telecommunications-it-contracts/us-saas-subscription.md) | Agreement | Yellow | Short subscription for hosted software. It gives a right to access during the term, keeps customer data with the customer, and points personal information to the CCPA addendum.… |

Signed-in accounts can read the full text of each one.

## Jurisdiction versions

| Jurisdiction | Level |
| --- | --- |
| [United States](https://ailawframework.com/practice/technology-media-and-telecommunications-it-contracts/extract-uptime-credits-and-support-response-times-from-the-sla-schedule/united-states.md) | Green |

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*