---
title: "Run the internal dispute resolution timetable for a fund complaint"
url: "https://ailawframework.com/practice/superannuation/run-the-internal-dispute-resolution-timetable-for-a-fund-complaint"
type: "task"
site: "AI Law Framework"
id: "A27-PU20261022-1"
practice_area: "Superannuation"
tier: "yellow"
lawyer_review: "required"
last_reviewed: "2026-10-22"
---

# Run the internal dispute resolution timetable for a fund complaint

> From the complaint and the register, record the date it was received, the channel, the issues the complainant stated, and whether the fund has classified it as a death benefit distribution.…

Canonical page: https://ailawframework.com/practice/superannuation/run-the-internal-dispute-resolution-timetable-for-a-fund-complaint  
Last reviewed: 2026-10-22

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Superannuation](https://ailawframework.com/practice/superannuation.md) |
| Human involvement | Yellow: Lawyer and AI draft together |
| How AI is used | From the complaint and the register, record the date it was received, the channel, the issues the complainant stated, and whether the fund has classified it as a death benefit distribution. If it is not a death benefit distribution, count 45 calendar days from receipt for the response and note ASIC's expectation of an acknowledgement within 24 hours or one business day. Do not classify the complaint, and do not write the response. |
| What the lawyer must review | The lawyer classifies the complaint and writes the response. Regulatory Guide 271 applies to the trustee of a regulated superannuation fund other than a self-managed superannuation fund, and to a trustee of an approved deposit fund or an RSA provider. Those trustees must be members of AFCA and have an internal dispute resolution procedure. Table 2 sets 45 calendar days for a superannuation trustee complaint other than a death benefit distribution. A death benefit distribution is a different timeframe, 90 calendar days after the 28-day objection period in section 1056(2)(a) of the Corporations Act, and is not this task. RG 271.51 expects acknowledgement within 24 hours or one business day, or as soon as practicable. Under RG 271.53 the response tells the complainant the final outcome, the right to go to AFCA, and AFCA's contact details. If the complaint is rejected or partly rejected, RG 271.54 requires the reasons to identify and address the issues raised. The lawyer does not use this timetable for a self-managed fund. |
| Written for / versions | 1 jurisdiction versions below |

## Checking plan

**Source-by-source verification**

Trace relied-on content to the file and leave the decision to the lawyer.

- What the AI does: From the complaint and the register, record the date it was received, the channel, the issues the complainant stated, and whether the fund has classified it as a death benefit distribution. If it is not a death benefit distribution, count 45 calendar days from receipt for the response and note ASIC's expectation of an acknowledgement within 24 hours or one business day. Do not classify the complaint, and do not write the response.
- What the lawyer does: The lawyer classifies the complaint and writes the response. Regulatory Guide 271 applies to the trustee of a regulated superannuation fund other than a self-managed superannuation fund, and to a trustee of an approved deposit fund or an RSA provider. Those trustees must be members of AFCA and have an internal dispute resolution procedure. Table 2 sets 45 calendar days for a superannuation trustee complaint other than a death benefit distribution. A death benefit distribution is a different timeframe, 90 calendar days after the 28-day objection period in section 1056(2)(a) of the Corporations Act, and is not this task. RG 271.51 expects acknowledgement within 24 hours or one business day, or as soon as practicable. Under RG 271.53 the response tells the complainant the final outcome, the right to go to AFCA, and AFCA's contact details. If the complaint is rejected or partly rejected, RG 271.54 requires the reasons to identify and address the issues raised. The lawyer does not use this timetable for a self-managed fund.
- Who reviews: Responsible lawyer with competence in the matter
- Basis: Practical workflow informed by the linked primary sources; the traffic light and working checks are editorial guidance, not a court classification.
- Why: The level reflects what the work is, the consequence of an error, and how much of the output the lawyer must independently re-derive.

## Checks the lawyer makes

1. Check the received date against the complaint register, including the channel it came in on.
2. Do not apply the 45-day period to a complaint the lawyer has classified as a death benefit distribution.
3. Confirm the response the lawyer writes contains the outcome, the AFCA right and the AFCA contact details, and that the tool has not drafted it.

## Notes

- These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.

## Sources

- [ASIC Regulatory Guide 271 Internal dispute resolution](https://download.asic.gov.au/media/3olo5aq5/rg271-published-2-september-2021.pdf) (checked 2026-10-22)

## Jurisdiction versions

| Jurisdiction | Level |
| --- | --- |
| [United States](https://ailawframework.com/practice/superannuation/run-the-internal-dispute-resolution-timetable-for-a-fund-complaint/united-states.md) | Yellow |

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*