---
title: "Record what a health-service complaint changes in the damages timetable"
url: "https://ailawframework.com/practice/personal-injury-and-compensation/record-what-a-health-service-complaint-changes-in-the-damages-timetable"
type: "task"
site: "AI Law Framework"
id: "A21-MN20261023-5"
practice_area: "Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)"
tier: "yellow"
lawyer_review: "required"
last_reviewed: "2026-10-25"
---

# Record what a health-service complaint changes in the damages timetable

> From the complaint dates and the notice dates the lawyer supplies, set out what the opened sections say a health-service complaint does to a notice deadline and to the limitation date, and if no section opened for that…

Canonical page: https://ailawframework.com/practice/personal-injury-and-compensation/record-what-a-health-service-complaint-changes-in-the-damages-timetable  
Last reviewed: 2026-10-25

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)](https://ailawframework.com/practice/personal-injury-and-compensation.md) |
| Human involvement | Yellow: Lawyer and AI draft together |
| How AI is used | From the complaint dates and the notice dates the lawyer supplies, set out what the opened sections say a health-service complaint does to a notice deadline and to the limitation date, and if no section opened for that forum gives the complaint an effect, say so in the row. Do not decide that an excuse is made out. |
| What the lawyer must review | The lawyer decides whether a deemed excuse is made out, and whether conciliation material can be used. Do not treat a complaint as changing the date the cause of action arose, on the sections opened. Health information stays in a firm-controlled tool, not a public one. Do not copy conciliation discussions into a damages chronology. |
| Written for / versions | 3 jurisdiction versions below |

## Checking plan

**Source-by-source verification**

Trace relied-on content to the opened sections and check for a difference the table has missed.

- What the AI does: From the complaint dates and the notice dates the lawyer supplies, set out what the opened sections say a health-service complaint does to a notice deadline and to the limitation date, and if no section opened for that forum gives the complaint an effect, say so in the row. Do not decide that an excuse is made out.
- What the lawyer does: The lawyer decides whether a deemed excuse is made out, and whether conciliation material can be used. A complaint does not, on the sections opened, change the date the cause of action arose. Health information stays in a firm-controlled tool, not a public one. Do not copy conciliation discussions into a damages chronology.
- Who reviews: Responsible lawyer with competence in the matter
- Basis: Practical workflow informed by the linked primary sources; the traffic light and working checks are editorial guidance, not a court classification.
- Why: The level reflects what the work is, the consequence of an error, and how much of the output the lawyer must independently re-derive.

## Checks the lawyer makes

1. Count the Queensland 2 years from when the claimant became aware of the matter of the complaint, and only where the complaint was about the proposed defendant.
2. Require the initial notice, or part 1, to go out as soon as practicable after the complaint is finalised. Do not stop at the complaint.
3. Do not move the limitation date because a complaint was made. No section opened does that.
4. Keep conciliation material out. Queensland uses the consents in section 149(4). New South Wales uses the consents in section 51(3). Victoria's section 43(3) was opened without a consent exception.

## Notes

- These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.
- Health information stays in a firm-controlled tool. Rule 9.1 of the Legal Profession Uniform Law Australian Solicitors' Conduct Rules 2015, as described by the Victorian Legal Services Board and Commissioner, and APP 11, apply. The lawyer decides whether any loss is notifiable under the Privacy Act 1988 (Cth).
- Do not use the Queensland consent test on a Victorian or New South Wales file. The three sections do not say the same thing. Section 50C of the Limitation Act 1969 was opened and does not mention a health-service complaint.

## Sources

- [Personal Injuries Proceedings Act 2002 (Qld) s 9(6)](https://classic.austlii.edu.au/au/legis/qld/consol_act/pipa2002314/s9.html) (checked 2026-10-23)
- [Personal Injuries Proceedings Act 2002 (Qld) s 9A(6A) and (11)](https://classic.austlii.edu.au/au/legis/qld/consol_act/pipa2002314/s9a.html) (checked 2026-10-23)
- [Health Ombudsman Act 2013 (Qld) s 149](https://www.austlii.edu.au/au/legis/qld/consol_act/hoa2013162/s149.html) (checked 2026-10-23)
- [Health Complaints Act 2016 (Vic) s 43](https://classic.austlii.edu.au/au/legis/vic/consol_act/hca2016181/s43.html) (checked 2026-10-23)
- [Health Care Complaints Act 1993 (NSW) s 51](https://classic.austlii.edu.au/au/legis/nsw/consol_act/hcca1993204/s51.html) (checked 2026-10-23)
- [Health Complaints Commissioner: our process](https://hcc.vic.gov.au/public/our-process) (checked 2026-10-23)
- [Office of the Health Ombudsman: what happens when you make a complaint](https://www.oho.qld.gov.au/public/what-happens-when-you-make-a-complaint) (checked 2026-10-23)
- [Limitation Act 1969 (NSW) s 50C](https://classic.austlii.edu.au/au/legis/nsw/consol_act/la1969133/s50c.html) (checked 2026-10-23)

## Forms and precedents for this task

| Form or precedent | Kind | AI level | Summary |
| --- | --- | --- | --- |
| [Letter to the Health Complaints Commissioner about a complaint and a damages claim](https://ailawframework.com/precedents/health-and-medical-law/vic-hcc-claim-interaction-letter.md) | Letter | Yellow | A letter to the Victorian Health Complaints Commissioner noting that a damages claim is also being considered, and asking how the complaint will be dealt with.… |
| [Letter to the Health Ombudsman about a complaint and a damages claim](https://ailawframework.com/precedents/health-and-medical-law/qld-oho-claim-interaction-letter.md) | Letter | Yellow | A letter to the Queensland Health Ombudsman noting that a damages claim is also being considered, and that conciliation material is not for use in court.… |
| [Letter to the Health Care Complaints Commission about a complaint and a damages claim](https://ailawframework.com/precedents/health-and-medical-law/nsw-hccc-claim-interaction-letter.md) | Letter | Yellow | A letter to the New South Wales Health Care Complaints Commission noting that a damages claim is separate and that the Commission is not asked to order compensation.… |

Signed-in accounts can read the full text of each one.

## Jurisdiction versions

| Jurisdiction | Level |
| --- | --- |
| [New South Wales](https://ailawframework.com/practice/personal-injury-and-compensation/record-what-a-health-service-complaint-changes-in-the-damages-timetable/new-south-wales.md) | Yellow |
| [Victoria](https://ailawframework.com/practice/personal-injury-and-compensation/record-what-a-health-service-complaint-changes-in-the-damages-timetable/victoria.md) | Yellow |
| [Queensland](https://ailawframework.com/practice/personal-injury-and-compensation/record-what-a-health-service-complaint-changes-in-the-damages-timetable/queensland.md) | Yellow |

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*