---
title: "Record the time to seek an NSW motor accident internal review"
url: "https://ailawframework.com/practice/personal-injury-and-compensation/record-the-time-to-ask-for-reconsideration-of-a-compensation-determinati/new-south-wales"
type: "task_jurisdiction_version"
site: "AI Law Framework"
id: "A21-WR20261022-10-NSW"
practice_area: "Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)"
tier: "yellow"
lawyer_review: "required"
jurisdictions: ["NSW"]
last_reviewed: "2026-10-25"
---

# Record the time to seek an NSW motor accident internal review

> From the date the lawyer says the claimant received the insurer's decision, count 28 days for a request for internal review and list what the Guidelines say the request must include. Do not write the request.…

Canonical page: https://ailawframework.com/practice/personal-injury-and-compensation/record-the-time-to-ask-for-reconsideration-of-a-compensation-determinati/new-south-wales  
Last reviewed: 2026-10-25

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)](https://ailawframework.com/practice/personal-injury-and-compensation.md) |
| Human involvement | Yellow: Lawyer and AI draft together |
| How AI is used | From the date the lawyer says the claimant received the insurer's decision, count 28 days for a request for internal review and list what the Guidelines say the request must include. Do not write the request. Do not use this count for a workers compensation dispute. |
| What the lawyer must review | The 28 days run from receipt of notice of the decision, not from the date printed on it A late request may still be accepted. The insurer must give written reasons if it declines The insurer then has 14 days under section 7.9(4), unless the Guidelines allow longer This count is not the path for a workers compensation dispute |
| Written for | New South Wales |
| Applies to | [Record the time to ask for reconsideration of a compensation determination](https://ailawframework.com/practice/personal-injury-and-compensation/record-the-time-to-ask-for-reconsideration-of-a-compensation-determinati.md) |

## Checking plan

**Verify against sources**

The lawyer decides whether to seek an internal review. The tool counts 28 days from receipt and lists the contents the Guidelines require.

- What the AI does: From the date the lawyer says the claimant received the insurer's decision, count 28 days for a request for internal review and list what the Guidelines say the request must include. Do not write the request. Do not use this count for a workers compensation dispute.
- What the lawyer does: Decide whether the decision can be reviewed and whether to ask, including after 28 days.
- Who reviews: Lawyer competent in this practice area
- Basis: Checked against the linked sources on 23 October 2026. Confirm the current instrument before reliance.

## Checks the lawyer makes

1. Guideline 7.4: the claimant may request an internal review within 28 days of receiving notice of the decision. Guideline 7.5: a later request may be declined or accepted, and a decline must be in writing and must say the claimant may go to the Personal Injury Commission.
2. Guideline 7.6: the request may be made by the approved form, the online process, a letter or telephone. Guideline 7.7: the request identifies the decision, the alternative decision sought, the issues, and the reasons the decision should be changed, and may include further documents.
3. Section 7.9(4) says the insurer notifies the result within 14 days after receiving the request, unless the Guidelines allow longer. Guideline 7.25 allows 21 days for the degree of permanent impairment, a threshold injury, fault, mostly at fault, a serious driving offence, or contributory negligence, and 14 days after new information is provided. Guideline 7.26 sets a maximum of 28 days after the request.
4. Part 7 of the Guidelines applies to motor accidents on and after 1 December 2017. Do not use it for a workers compensation dispute.

## Notes

- An internal review does not stay the decision. Section 7.9(7) says so.
- If the dispute is lodged in the Commission, Procedural Direction PIC13 applies to the use of generative AI in that proceeding.

## Practical guide

Jurisdiction: NSW motor accident internal review under the Motor Accident Guidelines and section 7.9

**Deliverable**: The last day to request an internal review, and a contents list for the request. Not the request itself.

**Inputs**

- The date the lawyer says the decision was received
- The decision being reviewed
- The alternative outcome the lawyer is considering

**Example**: Illustrative example: The lawyer says the decision was received on 1 October. The table counts 28 days and lists the decision, the alternative outcome and the issues as the contents. It does not write the letter.

**Stop and escalate when**

- The dispute is a workers compensation dispute.
- The date of receipt is not known.
- The decision is not one section 7.9 allows to be reviewed.

Checked 2026-10-23.

## Sources

- [SIRA: Part 7 of the Motor Accident Guidelines: Dispute resolution](https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/part-7-of-the-motor-accident-guidelines) (checked 2026-10-23)
- [Motor Accident Injuries Act 2017 (NSW) section 7.9](https://classic.austlii.edu.au/au/legis/nsw/consol_act/maia2017245/s7.9.html) (checked 2026-10-23)
- [SIRA: Internal review guidance note](https://www.sira.nsw.gov.au/__data/assets/pdf_file/0008/586808/Internal-Review-Guidance-Note.pdf) (checked 2026-10-23)

## Forms and precedents for this task

| Form or precedent | Kind | AI level | Summary |
| --- | --- | --- | --- |
| [Covering letter for NIISQ internal review of eligibility or treatment, care and support](https://ailawframework.com/precedents/personal-injury-and-compensation/qld-niisq-internal-review-request.md) | Letter | Yellow | Covering letter for the NIISQ internal review form, with eligibility and treatment, care and support kept apart. It is not an application to the Workers' Compensation Regulator. |
| [Lifetime Care eligibility dispute, and request to review an assessment panel decision](https://ailawframework.com/precedents/personal-injury-and-compensation/nsw-lifetime-care-eligibility-dispute.md) | Letter | Yellow | Letter disputing a Lifetime Care eligibility decision, with a separate written request to review an assessment panel decision on the four grounds the icare page lists. |
| [Review form (SIRA): ask the insurer to review a work capacity or liability decision](https://ailawframework.com/precedents/personal-injury-and-compensation/form-nsw-sira-insurer-review.md) | Form | Yellow | Link to SIRA's review form. It includes the 14-day insurer review and the stay of weekly payments. |
| [Request to a scheme insurer for written reasons and the documents relied on](https://ailawframework.com/precedents/personal-injury-and-compensation/scheme-reasons-and-documents-request.md) | Letter | Yellow | A letter asking a statutory insurer for the reasons for a decision and the documents relied on, using the request that exists for that scheme, with a cover for the Transport Accident Commission… |
| [Response to an insurer's denial of liability](https://ailawframework.com/precedents/personal-injury-and-compensation/response-to-denial-of-liability.md) | Letter | Yellow | A letter identifying an insurer's denial, stating the facts the client disputes, asking for reconsideration, and listing documents still missing.… |
| [Request for a review of a New South Wales motor accident or workers compensation decision](https://ailawframework.com/precedents/personal-injury-and-compensation/nsw-insurer-review-request.md) | Letter | Yellow | A New South Wales letter asking a motor accident insurer for an internal review, or a workers compensation insurer for a review under section 287A. The motor accident part may be sent as a letter. |
| [Covering letter for an application to review a Queensland workers' compensation decision](https://ailawframework.com/precedents/personal-injury-and-compensation/qld-workers-compensation-review-letter.md) | Letter | Yellow | A covering letter for the approved application to the Workers' Compensation Regulator, with draft grounds, the documents to be considered, and a request for reasons where the notice gave none.… |
| [Covering letter for a Workplace Injury Commission conciliation application](https://ailawframework.com/precedents/personal-injury-and-compensation/vic-wic-conciliation-covering-letter.md) | Letter | Yellow | Covering letter sent with a Workplace Injury Commission Application for Conciliation. The worker or an authorised helper completes the form, and the tool does not sign it. |
| [Application for claim review (Workers' Compensation Regulator Form 542.3)](https://ailawframework.com/precedents/personal-injury-and-compensation/form-qld-wcr-application-for-claim-review.md) | Form | Yellow | Link to Form 542.3, version 6, the approved application for review under section 542, on which the applicant states the grounds and signs. This is the Regulator's review, not a QIRC appeal. |
| [Workplace Injury Commission application for conciliation: completion guide](https://ailawframework.com/precedents/personal-injury-and-compensation/form-vic-wic-conciliation.md) | Form | Yellow | Guide to the Workplace Injury Commission application for conciliation, including the 60-day period, the documents to attach, and the signature and authorisation in section 5. |
| [VCAT review of a TAC decision: application completion guide](https://ailawframework.com/precedents/personal-injury-and-compensation/form-vic-vcat-tac-review.md) | Form | Red | Guide to asking VCAT to review a TAC decision, using the TAC page's 12-month period and VCAT's Application for Review of a Decision in the Review and Regulation List. |

Signed-in accounts can read the full text of each one.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*