---
title: "Record a New South Wales injury management contact"
url: "https://ailawframework.com/practice/personal-injury-and-compensation/record-the-claim-manager-rehabilitation-provider-and-return-to-work-coor/new-south-wales"
type: "task_jurisdiction_version"
site: "AI Law Framework"
id: "A21-IN20261023-19-NSW"
practice_area: "Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)"
tier: "yellow"
lawyer_review: "required"
jurisdictions: ["NSW"]
last_reviewed: "2026-10-25"
---

# Record a New South Wales injury management contact

> Record who called and what was said. If the lawyer says the injury appears to be a significant injury, note the section 45 plan duty, including the weekly-payments statement in section 45(4), and the section 47 duties…

Canonical page: https://ailawframework.com/practice/personal-injury-and-compensation/record-the-claim-manager-rehabilitation-provider-and-return-to-work-coor/new-south-wales  
Last reviewed: 2026-10-25

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)](https://ailawframework.com/practice/personal-injury-and-compensation.md) |
| Human involvement | Yellow: Lawyer and AI draft together |
| How AI is used | Record who called and what was said. If the lawyer says the injury appears to be a significant injury, note the section 45 plan duty, including the weekly-payments statement in section 45(4), and the section 47 duties to participate, comply, and when requested to nominate a treating doctor and authorise that doctor. Do not draft the doctor's authority. |
| What the lawyer must review | The lawyer decides whether the injury is a significant injury. The lawyer decides what the client is told, and signs any authority. Check ASCR r 9, APP 11, and whether a breach is notifiable under the Privacy Act 1988 (Cth). |
| Written for | New South Wales |
| Applies to | [Record the claim manager, rehabilitation provider and return to work coordinator contact](https://ailawframework.com/practice/personal-injury-and-compensation/record-the-claim-manager-rehabilitation-provider-and-return-to-work-coor.md) |

## Checking plan

**Verify against sources**

Sections 42, 45 and 47 set the plan and the client's duties. The tool records the contact and does not draft an authority.

- What the AI does: Record who called and what was said. If the lawyer says the injury appears to be a significant injury, note the section 45 plan duty, including the weekly-payments statement in section 45(4), and the section 47 duties to participate, comply, and when requested to nominate a treating doctor and authorise that doctor. Do not draft the doctor's authority.
- What the lawyer does: The lawyer decides whether the injury is a significant injury. The lawyer decides what the client is told, and signs any authority. Check ASCR r 9, APP 11, and whether a breach is notifiable under the Privacy Act 1988 (Cth).
- Who reviews: Responsible lawyer with competence in the matter
- Basis: Checked against the linked sources on 23 October 2026. Confirm the current instrument before reliance.

## Checks the lawyer makes

1. Significant injury is the section 42 definition: likely incapacity for a continuous period of more than 7 days.
2. The consultation duty excludes the employer only where the insurer is a self-insurer, as section 45(2) says.
3. The weekly-payments sentence is recorded as a statement the insurer must give, not as advice that payments will stop.
4. No authority for the nominated treating doctor is drafted.

## Notes

- A workplace rehabilitation provider approval framework was not opened.
- Where two employers may be liable, section 42(2) points to the last employer. The lawyer identifies that employer.

## Practical guide

Jurisdiction: New South Wales. A contact about an injury management plan.

**Deliverable**: A dated file note of the contact and of the duties the lawyer may need to explain.

**Inputs**

- The lawyer's note of the contact
- Whether the incapacity is likely to exceed 7 continuous days
- Whether an authority has been requested

**Example**: Illustrative example: The insurer says a plan will be sent and asks the client to authorise the treating doctor. The note records the request. It does not draft the authority and does not say weekly payments will stop.

**Stop and escalate when**

- The note drafts an authority.
- The note says payments have already been lost.

Checked 2026-10-23.

## Sources

- [Workplace Injury Management and Workers Compensation Act 1998 (NSW) s 42](https://classic.austlii.edu.au/au/legis/nsw/consol_act/wimawca1998540/s42.html) (checked 2026-10-23)
- [Workplace Injury Management and Workers Compensation Act 1998 (NSW) s 45](https://classic.austlii.edu.au/au/legis/nsw/consol_act/wimawca1998540/s45.html) (checked 2026-10-23)
- [Workplace Injury Management and Workers Compensation Act 1998 (NSW) s 47](https://classic.austlii.edu.au/au/legis/nsw/consol_act/wimawca1998540/s47.html) (checked 2026-10-23)

## Forms and precedents for this task

| Form or precedent | Kind | AI level | Summary |
| --- | --- | --- | --- |
| [Letter to a scheme case manager](https://ailawframework.com/precedents/personal-injury-and-compensation/scheme-case-manager-introduction.md) | Letter | Yellow | Letter telling a scheme or insurer case manager that the firm acts, who to contact, and which authority is enclosed. It is not a claim form and not a WorkCover third-party file release. |

Signed-in accounts can read the full text of each one.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*