---
title: "Index prior complaints for the Queensland all-reasonable-steps question"
url: "https://ailawframework.com/practice/personal-injury-and-compensation/index-prior-complaints-the-lawyer-has-already-collected/queensland"
type: "task_jurisdiction_version"
site: "AI Law Framework"
id: "A21-AB20261023-11-QLD"
practice_area: "Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)"
tier: "yellow"
lawyer_review: "required"
jurisdictions: ["QLD"]
last_reviewed: "2026-10-25"
---

# Index prior complaints for the Queensland all-reasonable-steps question

> From the complaint files the lawyer has already collected, build a table with the date, the author, the person named, and the document and page. Do not decide that a complaint proves a breach.

Canonical page: https://ailawframework.com/practice/personal-injury-and-compensation/index-prior-complaints-the-lawyer-has-already-collected/queensland  
Last reviewed: 2026-10-25

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)](https://ailawframework.com/practice/personal-injury-and-compensation.md) |
| Human involvement | Yellow: Lawyer and AI draft together |
| How AI is used | From the complaint files the lawyer has already collected, build a table with the date, the author, the person named, and the document and page. Do not decide that a complaint proves a breach. |
| What the lawyer must review | Decide which complaints go to whether the institution took all reasonable steps. Use the s 33E phrase, all reasonable steps, not reasonable precautions. A complaint about another child is not used until you decide the evidence question. Keep the file in the firm's system. Confidentiality and APP 11 apply. |
| Written for | Queensland |
| Applies to | [Index prior complaints the lawyer has already collected](https://ailawframework.com/practice/personal-injury-and-compensation/index-prior-complaints-the-lawyer-has-already-collected.md) |

## Checking plan

**Verify against sources**

The lawyer decides relevance. The tool builds a source-tagged index and writes no conclusion.

- What the AI does: From the complaint files the lawyer has already collected, build a table with the date, the author, the person named, and the document and page. Do not decide that a complaint proves a breach.
- What the lawyer does: Make the legal assessment, check the source material and authorise the output for its intended use.
- Who reviews: Lawyer competent in this practice area
- Basis: Checked against the linked sources on 23 October 2026. Confirm the current instrument before reliance.

## Checks the lawyer makes

1. Section 33E takes the institution to have breached the s 33D duty unless it proves it took all reasonable steps.
2. The matters listed include the position in which the institution placed the person, including authority over the child or an ability to achieve intimacy or gain the child's trust.
3. Earlier complaints are material for that question. The table does not decide it.
4. Every row cites a document and a page. Do not write that the institution knew.

## Notes

- Do not send the index outside the firm. It is confidential client and third-party information.
- Do not replace the words all reasonable steps with the phrase used in another State's duty section.

## Practical guide

Jurisdiction: Queensland. A working index for a s 33D claim.

**Deliverable**: A source-tagged index of prior complaints and personnel notes already on the file.

**Inputs**

- Complaint files the lawyer has collected
- Personnel notes
- The page of each document

**Example**: Illustrative example: A 1998 note says a house parent was moved after a complaint, and it does not say what the complaint was. The tool records the date, the author and the page, and does not write that the move proves a breach.

**Stop and escalate when**

- A row has no page.
- The index says the institution failed to take all reasonable steps.

Checked 2026-10-23.

## Sources

- [Civil Liability Act 2003 (Qld) s 33E](https://classic.austlii.edu.au/au/legis/qld/consol_act/cla2003161/s33e.html) (checked 2026-10-23)
- [Civil Liability Act 2003 (Qld) s 33D](https://classic.austlii.edu.au/au/legis/qld/consol_act/cla2003161/s33d.html) (checked 2026-10-23)
- [OAIC, APP 11 security of personal information](https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines/chapter-11-app-11-security-of-personal-information) (checked 2026-10-23)

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*