---
title: "Index prior complaints the lawyer has already collected"
url: "https://ailawframework.com/practice/personal-injury-and-compensation/index-prior-complaints-the-lawyer-has-already-collected"
type: "task"
site: "AI Law Framework"
id: "A21-AB20261023-11"
practice_area: "Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)"
tier: "yellow"
lawyer_review: "required"
last_reviewed: "2026-10-25"
---

# Index prior complaints the lawyer has already collected

> From the complaint files, personnel notes and earlier claims the lawyer has already collected, build a table with the date, the author, the person named and the document and page.…

Canonical page: https://ailawframework.com/practice/personal-injury-and-compensation/index-prior-complaints-the-lawyer-has-already-collected  
Last reviewed: 2026-10-25

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)](https://ailawframework.com/practice/personal-injury-and-compensation.md) |
| Human involvement | Yellow: Lawyer and AI draft together |
| How AI is used | From the complaint files, personnel notes and earlier claims the lawyer has already collected, build a table with the date, the author, the person named and the document and page. Do not decide that a complaint proves notice, tendency or a breach, and do not write a narrative. |
| What the lawyer must review | Decide which complaints are relevant to reasonable precautions, and which are privileged or about someone else. A complaint about another child is not used until the lawyer has decided the evidence question. Keep the file in the firm's system. Confidentiality, APP 11 and a notifiable-breach check apply. |
| Written for / versions | 3 jurisdiction versions below |

## Checking plan

**Source-by-source verification**

Trace relied-on content to the linked sections and check for a definition or exception the output has missed.

- What the AI does: From the complaint files, personnel notes and earlier claims the lawyer has already collected, build a table with the date, the author, the person named and the document and page. Do not decide that a complaint proves notice, tendency or a breach, and do not write a narrative.
- What the lawyer does: Decide which complaints are relevant to reasonable precautions, and which are privileged or about someone else. A complaint about another child is not used until the lawyer has decided the evidence question. Keep the file in the firm's system. Confidentiality, APP 11 and a notifiable-breach check apply.
- Who reviews: Responsible lawyer with competence in the matter
- Basis: Practical workflow informed by the linked primary sources; the traffic light and working checks are editorial guidance, not a court classification.
- Why: The level reflects what the work is, the consequence of an error, and how much of the output the lawyer must independently re-derive.

## Checks the lawyer makes

1. Every row cites a document and a page. No row is taken from a summary prepared outside the firm.
2. Mark a complaint that names a different child, and leave the use of it to the lawyer.
3. Do not write that the institution knew, or that it breached a duty. The table is an index.
4. Do not send the index outside the firm. It is confidential client and third-party information.

## Notes

- These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.
- Before any output is used in a court document, read the forum's generative AI rule: Victoria, Supreme Court Practice Note SC Gen 25; New South Wales, Practice Note SC Gen 23; Queensland, the courts' generative AI page and Supreme Court Practice Direction 5 of 2025.

## Sources

- [Wrongs Act 1958 (Vic) s 91, liability of organisations](https://classic.austlii.edu.au/au/legis/vic/consol_act/wa1958111/s91.html) (checked 2026-10-23)
- [Civil Liability Act 2003 (Qld) s 33E, proof of whether the duty was breached](https://classic.austlii.edu.au/au/legis/qld/consol_act/cla2003161/s33e.html) (checked 2026-10-23)
- [Civil Liability Act 2002 (NSW) s 6F, liability of an organisation for child abuse by associated individuals](https://classic.austlii.edu.au/au/legis/nsw/consol_act/cla2002161/s6f.html) (checked 2026-10-23)
- [Legal Profession Uniform Law Australian Solicitors' Conduct Rules 2015 (NSW) r 9.1, confidentiality, compiled to 1 July 2026](https://legislation.nsw.gov.au/view/html/inforce/current/sl-2015-0244) (checked 2026-10-23)
- [Office of the Australian Information Commissioner, APP 11, security of personal information](https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines/chapter-11-app-11-security-of-personal-information) (checked 2026-10-23)

## Jurisdiction versions

| Jurisdiction | Level |
| --- | --- |
| [New South Wales](https://ailawframework.com/practice/personal-injury-and-compensation/index-prior-complaints-the-lawyer-has-already-collected/new-south-wales.md) | Yellow |
| [Victoria](https://ailawframework.com/practice/personal-injury-and-compensation/index-prior-complaints-the-lawyer-has-already-collected/victoria.md) | Yellow |
| [Queensland](https://ailawframework.com/practice/personal-injury-and-compensation/index-prior-complaints-the-lawyer-has-already-collected/queensland.md) | Yellow |

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*