---
title: "Ask the Victorian Commission for an informal review"
url: "https://ailawframework.com/practice/personal-injury-and-compensation/ask-the-insurer-to-review-a-benefits-decision-before-any-external-disput/victoria"
type: "task_jurisdiction_version"
site: "AI Law Framework"
id: "A21-MV20261023-6-VIC"
practice_area: "Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)"
tier: "yellow"
lawyer_review: "required"
jurisdictions: ["VIC"]
last_reviewed: "2026-10-25"
---

# Ask the Victorian Commission for an informal review

> Draft an informal-review request that identifies the decision, the date the client became aware of it, and the documents the lawyer has marked. Do not lodge a tribunal application.

Canonical page: https://ailawframework.com/practice/personal-injury-and-compensation/ask-the-insurer-to-review-a-benefits-decision-before-any-external-disput/victoria  
Last reviewed: 2026-10-25

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Personal Injury & Compensation (workers compensation, CTP/TAC, medical negligence)](https://ailawframework.com/practice/personal-injury-and-compensation.md) |
| Human involvement | Yellow: Lawyer and AI draft together |
| How AI is used | Draft an informal-review request that identifies the decision, the date the client became aware of it, and the documents the lawyer has marked. Do not lodge a tribunal application. |
| What the lawyer must review | Confirm the decision and the date the client became aware of it Check the request uses the published form and is within 12 months Do not treat the informal review as stopping the tribunal period Health records stay in the firm tool. ASCR r 9 and APP 11 apply, and a breach may be notifiable. |
| Written for | Victoria |
| Applies to | [Ask the insurer to review a benefits decision before any external dispute](https://ailawframework.com/practice/personal-injury-and-compensation/ask-the-insurer-to-review-a-benefits-decision-before-any-external-disput.md) |

## Checking plan

**Verify against sources**

The review policy, updated 24 August 2026, offers an informal review, the dispute-resolution protocols, and tribunal review. The informal review does not stop the 12-month period.

- What the AI does: Draft an informal-review request that identifies the decision, the date the client became aware of it, and the documents the lawyer has marked. Do not lodge a tribunal application.
- What the lawyer does: The lawyer makes the legal assessment, checks the source material and authorises the output for its intended use.
- Who reviews: Lawyer competent in this practice area
- Basis: Checked against the linked sources on 23 October 2026. Confirm the current instrument before reliance.

## Checks the lawyer makes

1. An informal review is free. A review manager, working independently of the claims area, conducts it. The request is made on the published form within 12 months of becoming aware of the decision.
2. A client may ask for a statement of reasons at any time. The informal review does not stop the 12-month period, counted from awareness, for the protocols or for tribunal review.
3. If an informal review and a protocol or tribunal application are both lodged, the review manager withdraws the informal review unless the tribunal application was lodged to protect the 12-month right.
4. A tribunal application is made within 12 months of becoming aware of the decision, or within 3 months of notice of the decision on a pre-issue review, whichever is last. A failure to decide a compensation claim within 21 days, where no further information was requested, or a denial, can be reviewed by the tribunal.

## Notes

- The dispute-resolution protocols apply to decisions made on or after 1 March 2005 where the lawyer is a member of the Law Institute of Victoria or the Australian Lawyers Alliance. A represented client may not apply to the tribunal unless a pre-issue review is completed, unless the client and the Commission both consent in writing.
- No tribunal generative-AI practice note was opened. If the dispute is later filed in the County Court, practice note PNCCV 1-2026 applies. If it is filed in the Supreme Court, Practice Note SC GEN 25 applies.

## Practical guide

Jurisdiction: Victoria. Informal review by the Transport Accident Commission, before any tribunal application.

**Deliverable**: A draft informal-review request identifying the decision and the marked documents.

**Inputs**

- The decision
- The date the client became aware of it
- The documents the lawyer has marked

**Example**: Illustrative example: The client became aware of a treatment denial six months ago. The draft asks for an informal review and records that the 12-month tribunal period is still running. The lawyer decides whether to protect that period.

**Stop and escalate when**

- The date of awareness is unknown.
- Twelve months from awareness have passed and the lawyer has not directed a late-request check.

Checked 2026-10-23.

## Sources

- [Transport Accident Commission: Reviewing a TAC decision](https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services/policies/other/reviewing-a-tac-decision) (checked 2026-10-23)
- [Transport Accident Commission: Making a claim for compensation](https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services/policies/other/making-a-claim-for-compensation) (checked 2026-10-23)
- [County Court of Victoria: Use of artificial intelligence by court users, PNCCV 1-2026](https://www.countycourt.vic.gov.au/files/documents/2026-06/use-artificial-intelligence-court-users-practice-note.docx) (checked 2026-10-23)
- [Supreme Court of Victoria: Practice Note SC GEN 25](https://www.supremecourt.vic.gov.au/areas/legal-resources/practice-notes/sc-gen-25-the-use-of-artificial-intelligence-by-court-users) (checked 2026-10-23)

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*