---
title: "Track a claim against the Code of Practice timeframes"
url: "https://ailawframework.com/practice/insurance-law/track-a-claim-against-the-code-of-practice-timeframes"
type: "task"
site: "AI Law Framework"
id: "A22-O20261018-2"
practice_area: "Insurance Law"
tier: "green"
lawyer_review: "required"
last_reviewed: "2026-10-22"
---

# Track a claim against the Code of Practice timeframes

> From the claim lodgement date, the insurer’s correspondence and the information requests, build a tracker of each Code timeframe that applies to the claim (acknowledgement, requests for information, updates and the…

Canonical page: https://ailawframework.com/practice/insurance-law/track-a-claim-against-the-code-of-practice-timeframes  
Last reviewed: 2026-10-22

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Insurance Law](https://ailawframework.com/practice/insurance-law.md) |
| Human involvement | Green: AI drafts, lawyer checks |
| How AI is used | From the claim lodgement date, the insurer’s correspondence and the information requests, build a tracker of each Code timeframe that applies to the claim (acknowledgement, requests for information, updates and the decision), the date each was met or missed, and any notice the Code requires when a timeframe will not be met. |
| What the lawyer must review | The lawyer confirms the version of the Code in force and which timeframes apply to this claim and insurer, decides whether any missed timeframe supports a complaint or affects the claim, and advises the client or the insurer. |
| Written for / versions | 1 jurisdiction versions below |

## Checking plan

**Lawyer review required**

The responsible lawyer reviews the work against the instructions, sources and intended use.

- What the AI does: From the claim lodgement date, the insurer’s correspondence and the information requests, build a tracker of each Code timeframe that applies to the claim (acknowledgement, requests for information, updates and the decision), the date each was met or missed, and any notice the Code requires when a timeframe will not be met.
- What the lawyer does: The lawyer confirms the version of the Code in force and which timeframes apply to this claim and insurer, decides whether any missed timeframe supports a complaint or affects the claim, and advises the client or the insurer.
- Who reviews: Responsible lawyer with competence in the matter
- Basis: Practical workflow informed by the linked primary sources; the traffic light and working checks are editorial guidance, not a court classification.
- Why: The level reflects what the work is, the consequence of an error, and how much of the output the lawyer must independently re-derive.

## Checks the lawyer makes

1. Use the version of the Code in force on the claim lodgement date; the current Code was last updated in October 2023.
2. Check each date against the correspondence, not the claims system summary.
3. Confirm the insurer subscribes to the Code before relying on it.

## Notes

- These are suggested working checks. Confirm the required checking with the responsible lawyer before work starts; the checking approach does not establish permission to use AI.

## Sources

- [Insurance Council of Australia — General Insurance Code of Practice](https://insurancecouncil.com.au/cop/) (checked 2026-10-18)

## Forms and precedents for this task

| Form or precedent | Kind | AI level | Summary |
| --- | --- | --- | --- |
| [General Insurance Code claim timeframe register](https://ailawframework.com/precedents/insurance-law/code-claim-timeframe-register.md) | Checklist | Yellow | Register of the claim timeframes in Part 8 of the General Insurance Code of Practice, from the October 2023 text of the Code. |

Signed-in accounts can read the full text of each one.

## Jurisdiction versions

| Jurisdiction | Level |
| --- | --- |
| [United States](https://ailawframework.com/practice/insurance-law/track-a-claim-against-the-code-of-practice-timeframes/united-states.md) | Green |

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*