---
title: "Diarise a mortgage borrower’s loss-mitigation application"
url: "https://ailawframework.com/practice/banking-and-finance/diarise-and-acknowledge-a-borrower-s-hardship-notice/united-states"
type: "task_jurisdiction_version"
site: "AI Law Framework"
id: "A3-T20261018-38-US"
practice_area: "Banking & Finance (Lending, Securities, Project Finance)"
tier: "green"
lawyer_review: "required"
jurisdictions: ["US"]
last_reviewed: "2026-10-22"
---

# Diarise a mortgage borrower’s loss-mitigation application

> Enter the receipt date the lawyer supplies into a diary template and calculate the acknowledgment date and the evaluation window. Do not write the notice to the borrower.

Canonical page: https://ailawframework.com/practice/banking-and-finance/diarise-and-acknowledge-a-borrower-s-hardship-notice/united-states  
Last reviewed: 2026-10-22

Site index for agents: https://ailawframework.com/llms.txt

## Key facts

| Fact | Value |
| --- | --- |
| Practice area | [Banking & Finance (Lending, Securities, Project Finance)](https://ailawframework.com/practice/banking-and-finance.md) |
| Human involvement | Green: AI drafts, lawyer checks |
| How AI is used | Enter the receipt date the lawyer supplies into a diary template and calculate the acknowledgment date and the evaluation window. Do not write the notice to the borrower. |
| What the lawyer must review | Regulation X § 1024.41(b)(2): if the servicer receives a loss-mitigation application 45 days or more before a foreclosure sale, it must review it promptly and notify the borrower in writing within 5 days, excluding legal public holidays, Saturdays and Sundays, whether the application is complete. If it is incomplete, the notice states what is missing. If a complete application is received more than 37 days before the sale, § 1024.41(c) requires evaluation and a written determination within 30 days. You send the notice. The tool only dates the diary. Section 1024.41 does not require the servicer to offer any particular loss-mitigation option. |
| Written for | United States |
| Applies to | [Diarise and acknowledge a borrower's hardship notice](https://ailawframework.com/practice/banking-and-finance/diarise-and-acknowledge-a-borrower-s-hardship-notice.md) |

## Checking plan

- What the AI does: Enter the receipt date the lawyer supplies into a diary template and calculate the acknowledgment date and the evaluation window. Do not write the notice to the borrower.
- Basis: Checked against the linked sources on 22 October 2026. Confirm the current instrument before reliance.

## Notes

- The 5-day count excludes legal public holidays, Saturdays and Sundays. It is not a generic business-day count.
- Applications received inside 45 days of sale have different protections. Do not apply the acknowledgment rule outside its terms.

## Sources

- [12 C.F.R. § 1024.41, Loss mitigation procedures (Regulation X)](https://www.ecfr.gov/current/title-12/chapter-X/part-1024/section-1024.41) (checked 2026-10-22)
- [ABA Formal Opinion 512, Generative Artificial Intelligence Tools (29 July 2024)](https://www.americanbar.org/content/dam/aba/administrative/professional_responsibility/ethics-opinions/aba-formal-opinion-512.pdf) (checked 2026-10-22)

## Forms and precedents for this task

| Form or precedent | Kind | AI level | Summary |
| --- | --- | --- | --- |
| [Financial difficulty working record](https://ailawframework.com/precedents/banking-and-finance/financial-difficulty-working-record.md) | Form | Yellow | Working record of a customer's approach under the 2025 Banking Code of Practice, and of the dates the bank must watch. It does not decide what help is offered. |
| [Financial difficulty decision note](https://ailawframework.com/precedents/banking-and-finance/financial-difficulty-decision-note.md) | Notice | Red | Note the bank gives in writing under paragraphs 184 and 185 of the 2025 Banking Code. The officer writes the decision and the reasons. The tool does not. |

Signed-in accounts can read the full text of each one.

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*