---
title: "Using AI to make a complaint"
url: "https://ailawframework.com/ai-rules/act-act-ombudsman-using-ai-to-make-a-complaint"
type: "ai_rule"
site: "AI Law Framework"
issuer: "ACT Ombudsman"
status: "Rule"
jurisdiction: "Australian Capital Territory"
source: "https://www.ombudsman.act.gov.au/complaints/using-ai-to-make-a-complaint"
---

# Using AI to make a complaint

> ACT Ombudsman, Australian Capital Territory.

Canonical page: https://ailawframework.com/ai-rules/act-act-ombudsman-using-ai-to-make-a-complaint

Site index for agents: https://ailawframework.com/llms.txt

## About this rule

- Issuer: ACT Ombudsman
- Body type: Information commissioner
- Status: Rule
- Kind: Ombudsman statement
- Date: Checked 10 October 2026
- Jurisdiction: [Australian Capital Territory](https://ailawframework.com/jurisdictions/australian-capital-territory.md)

## Summary

ACT Ombudsman (also ACT FOI reviewer) statement on generative AI-written complaints: "We'd rather hear from you, not AI."

## Source

[Read the ACT Ombudsman source](https://www.ombudsman.act.gov.au/complaints/using-ai-to-make-a-complaint)

All rules: [AI rules tracker](https://ailawframework.com/ai-rules.md).

*Practice guidance for planning and review. Confirm current primary sources and the requirements of the actual matter. This is general information, not legal advice.*